Overview
A leading provider of Practice Experience Management (PXM) solutions for therapy organizations wanted its technology to keep up with the care it helps deliver.
With Intuitive, the team moved to AWS and embraced DevOps automation, replacing slow, outdated systems with a secure and responsive platform that makes it easier to engage patients, run front office operations, support clinicians and grow practices.
Challenges
The client faced critical technology and operational hurdles:
- Legacy infrastructure creating performance bottlenecks in EMR and billing systems
- Manual deployment processes slowing innovation and time-to-market
- Underutilized cloud resources leading to unnecessary operational costs
- Limited observability and resilience across critical application environments
Solution
Intuitive delivered a secure, cost-optimized modernization program:
- Reduced payroll processing from 6+ hours to ~15 minutes through performance tuning
- Delivered 25%+ projected savings via AWS MAP-informed stateless architecture
- Improved stability and speed with MySQL 8, Windows OS, MS SQL and ElasticSearch upgrades
- Achieved faster releases and less manual work through automated Terraform CI/CD deployments
Real-world impact
The platform provided consistent, multilingual support while improving enterprise knowledge access:
- Performance gains: Up to 95% faster billing processes, improving operational efficiency
- Automation efficiency: Achieved $106K annual savings, plus $155K in identified opportunities
- Security & compliance: Stronger CI/CD security and device management policies
- Scalability: Cloud-native architecture enabling faster, more reliable deployments
